At TelstraTech, your privacy is our top priority. How we gather, use, store, and safeguard your personal information is described in this privacy statement. Transparency, security, and upholding your rights are priorities for us. Most importantly, we want to assure you that we do not use your information for any purpose other than providing our services, and we never share or sell your information to any third party.

1. Information We Collect

We only collect information that is essential to deliver and improve our services. This includes:

• Personal Identification – such as your name, date of birth, email address, and phone number.
• Account Information – login credentials, account settings, and customer support interactions.
• Technical Data – device type, operating system, browser details, IP address, and service usage logs.

We do not collect unnecessary or irrelevant information. Sensitive data such as biometric or health information is never collected unless required by law or explicitly authorized by you.

2. How We Use Your Information

Your information is used strictly for the following purposes:

• To verify your identity and set up your account.
• To provide, manage, and maintain our services.
• To deliver customer support and respond to your inquiries.
• To guard against fraud and guarantee the safety of your account.
• To improve the quality, performance, and reliability of our services.

We want to be clear: we do not use your information for advertising, profiling, or any other unrelated purpose.

3. Information Sharing

At TelstraTech, we do not disclose, share, or sell your personal information to any third party under any circumstances.

Your data is strictly used within our organization to provide you with the services you request. Even when working with suppliers or technical partners, we do not provide access to your personal details. All your information remains private and under our direct control.

4. Data Protection and Security

We apply strict safeguards to protect your data against unauthorized access, misuse, or loss. Our measures include:

• Encryption of sensitive data both in storage and transmission.
• Limited internal access, ensuring only authorized staff can view necessary information.
• Regular system monitoring and security upgrades to prevent data breaches.
• Secure storage of information on protected servers.

If information is no longer needed, we securely delete or anonymize it.

5. Your Rights

You have full control over your personal information. Your rights include:

• Access – you can request a copy of the information we hold about you.
• Correction: Inaccurate information can be updated or fixed.
• Restriction – you can request that your data is not used for certain purposes.
• Deletion – you may ask us to permanently delete your data when it is no longer required.

We honor these rights promptly and transparently.

6. Complaints and Contact

If you believe that your privacy has been compromised or mishandled, you can contact us directly. After carefully considering your complaint, we will get back to you as soon as possible usually within 30 days.

Our goal is to resolve your concerns quickly, fairly, and to your satisfaction.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Any significant updates will be published on our website, and we will notify users when appropriate.

Final Commitment

At TelstraTech, your privacy is non-negotiable. We promise that:

• We will never use your data for purposes unrelated to our services.
• We will always use the best security measures to safeguard your information.

Your trust is the foundation of our business, and safeguarding your information is central to everything we do.